How the airport pickup works
The part most people worry about, explained properly — including exactly where to stand when you come out of baggage claim.
Book, any time
Choose your destination, vehicle, date and time. Add car seats (free), extra stops, or meet-and-greet inside baggage claim. Give us your flight number — it's what lets us track you. Booking for today works too; inside 24 hours the portal takes it as a request and we confirm by text.
We watch the flight
If you're early or delayed, the pickup time moves automatically, up to two hours, at no charge. You don't need to call. If something bigger changes, we'll text you.
Your driver texts you
The day before — usually between noon and 8pm — to confirm your flight and pickup. Please reply so they know you've got it. You're texting a person, not a dispatch queue.
Curbside, then straight there
Collect your bags, head down to Level 1 and text your driver which pillar you're at. They load the skis — then it's your vehicle, your route, no other stops.
Where to meet your driver
Six steps from the gate to the curb — these are the actual signs, doors and pillars you'll see.
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When you land
Take your phone off airplane mode. Your driver will text you — reply so they know you've got it.
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Follow the signs to baggage claim
Everyone arriving at SLC heads the same way — just follow Baggage Claim.
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Collect your bags
Grab your luggage and ski bags, then head for Level 1 Passenger Pickup.
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Go downstairs to Level 1
Take the escalator or stairs down to Passenger Pickup, signed Ground Transportation.
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Walk out through doors L2 or L3
Stay on this side of the road — there's no need to cross the crosswalk.
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Wait by pillar 5A, 4A or 3A
Text your driver which pillar you're at. They'll reply with their ETA and the vehicle to look for.
Rather be met inside?
Add meet-and-greet when you book and your driver waits in baggage claim with a sign, then walks you out. It's $40 — worth it with small children, lots of gear, or a late arrival.
Held up at baggage claim?
Just text your driver — that's what the thread is for. They wait 15 minutes at the pickup point. Can't reach them? Call dispatch at (435) 602-4710 or email info@myshuttleutah.com.
Flying home?
Your driver texts the day before to confirm your pickup time and address, and arrives on time if not early. Plan to reach the airport about 1½ hours before your flight.
When it's snowing
We drive in it. Our vehicles are four-wheel drive and our drivers run the canyons every day of the season. A heavy storm turns a 35-minute drive to Park City into an hour, and we build that in rather than rushing it.
Little Cottonwood and Big Cottonwood are different — they close for avalanche control, sometimes for hours, and Utah's traction law is enforced at the canyon mouth. We check UDOT's canyon status before every pickup and text you if it changes your timing.
If conditions ever make a trip genuinely unsafe and we have to cancel, you choose: a full refund, or rebooking at no extra charge.
Book your transfer
Two minutes online. Your driver texts you the day before.